Refund and cancellation
TapeTrail subscriptions are billed at the start of each cycle. You may cancel at any time from Account → Billing → Cancel. Cancellation stops future renewals; access continues until the end of the current period.
Refunds
- Annual plans: prorated refund within the first 14 days of the current cycle.
- Monthly plans: no prorated refunds, but you may cancel anytime to avoid renewal.
- Refund window: all refund requests must be submitted within 14 days of charge.
For refund requests, please contact support.